Resident Benefits
More Benefits for a Better Rental Experience
Your Resident Experience & Benefits
Penny Realty, Inc. is a licensed California real estate brokerage that manages rental properties on behalf of property owners. Penny Realty does not own the properties we manage.
Our goal is to provide residents with a fair, transparent, and convenient rental experience. In addition to monthly rent, residents pay a one-time $195 lease administration fee and a $25 monthly resident benefits fee, which provides access to the services and benefits outlined below.
Fair Lease Agreements
Our lease agreement has been reviewed by experienced California real estate counsel and is designed to be thorough, fair, and transparent for both residents and property owners.
Trust
Penny Realty is a family-owned company that has served the San Diego community since 1965. Residents can count on an established local team committed to honest, responsive, relationship-based service.
Secure Resident Portal
Your password-protected portal allows you to view your payment history, print rent receipts, make repair requests, and update your information anytime.
Online Rent Payments
Save money on postage and never worry about lost mail. Set up one-time or recurring secure bank transfers or eChecks.
Security Deposit Protection
Your security deposit is securely maintained in an FDIC-insured trust account, separate from Penny Realty's operating funds. This helps safeguard your deposit throughout your tenancy and ensures it is properly held until it is returned or applied in accordance with your lease and California law.
Credit Building
Your on-time rent payments can help build your credit history. Penny Realty reports qualifying positive rental payments, helping residents receive credit for one of their largest recurring monthly expenses.
24-Hour Repair Hotline
Emergency maintenance assistance is available 24/7. Residents can receive help assessing urgent maintenance issues and, when necessary, be connected with a trained technician for after-hours emergencies.
Response Time Guarantee
We promise to respond to resident communications within one business day.
Quality Repairs
Our vendors are prescreened to ensure they are safe, knowledgeable, friendly, and they leave your property clean after a job. We even send you a maintenance survey after the job so you can give your honest feedback.
Property Inspections
We conduct periodic property inspections during your lease term to help identify outstanding maintenance or repair issues.
Utility Concierge
A concierge service will assist you in setting up your utilities as well as any phone, cable, or security needs. Click for details.
Online Pet Profile
Our Pet Profile provides you a secure place online to store all the important information about your pets. Pet Profiles can easily be shared with pet service providers, such as veterinarians, animal hospitals, pet sitters, and doggie daycares.
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